Your Questions, Answered.

Choose a service or build a mixed list, share your Auckland suburb and timing, and send the enquiry. The team reviews availability and agrees scope and price before a visit is confirmed.

No. Submitting the form saves an enquiry. Your booking is confirmed only after availability, the work involved and the price have been agreed.

For regular visits, our aim is a familiar helper who learns your preferences. Continuity depends on availability and the skills required; any cover should be discussed with you.

Use your agreed contact channel as soon as your plans change. Cancellation and rescheduling terms are provided with your confirmed arrangement; your agreed cancellation terms apply.

We Help is launching in Auckland. Submit your suburb and the kind of help you need so the team can check coverage and availability. A suburb mentioned in an enquiry is not a guarantee of service.

Pricing depends on the tasks, property or household needs, frequency and time involved. We agree the scope and quote before confirming a visit; there is no charge to submit an enquiry.

Afterpay is not currently offered through this website. Ask the team which payment methods are available with your confirmed quote; no instalment option should be assumed.

This website currently accepts payment-link requests for an agreed quote or invoice. It does not collect card payments. The team must review your request and arrange the appropriate payment method.

No purchase should be assumed to be included. Agree the task time, travel, purchase budget and reimbursement arrangements before shopping or collections take place.

Yes, request both. We review your tasks and the time available, including washing and drying cycles, before confirming what fits into the visit.

Tell us what you have and any preferred products or surface restrictions. The products and equipment to be used are confirmed with the service scope rather than assumed.

Tell us about your pets when enquiring. We discuss access, routines and any requirements so the team can assess a suitable arrangement before confirming the visit.

We discuss your children’s age ranges, routine, dates and the experience needed. Suitability and availability must be confirmed before any booking. Ask the team directly about the proposed person and any checks relevant to your requirements.

General age ranges, the number of children, your suburb and timing are useful. Do not enter children’s full names, medical details or door codes; discuss sensitive requirements directly through an agreed channel.

Medication or medical monitoring must be discussed separately and may not be suitable for this service. Do not assume it is included in ordinary feeding, sitting or walking.

You can enquire about feeding, companionship, dog sitting and home checks. Dates, visit frequency, access and emergency arrangements must be agreed before you rely on the service.

Yes, enquire about packing, unpacking, decluttering and cleaning. Transport, heavy lifting and specialist work are not automatically included.

We take enquiries for offices and shared spaces. The site, security arrangements, cleaning windows and any specialist requirements are reviewed before a scope is agreed.

Choose Something else in the enquiry form and describe the job. We will confirm whether it is suitable, who can help and what the scope would involve.

The service is presented through one We Help team and one point of contact. You tell us what you need, and we discuss the appropriate people and arrangement rather than asking you to browse independent provider listings.

Yes. Tell the team when your priorities change. New tasks, hours or skill requirements may affect availability and pricing, so changes should be agreed before the next visit.

The app is coming soon. You can join the early-access list for updates. Booking requests are currently made through this website.

Your contact details and request preferences are stored so We Help can review and respond to your enquiry. Do not submit card numbers, passwords, access codes or sensitive personal information.

Use the contact form, choose Something else and explain that your enquiry concerns your details. The team can review the request and discuss any necessary next steps.

Cleaning focuses on dirt, dust and surfaces. Housekeeping can also include practical jobs such as dishes, tidying, changing linen and putting things away. We agree your mix before the visit.

You can request both. We consider the tasks, appliance cycles and time available, then confirm what fits into the visit and whether additional time is needed.

The service described here is household help with laundry in your home. If you need collection, delivery or a specialist laundry service, ask before booking so we can confirm what is possible.

Yes, you can enquire about folding and putting away already-clean washing as a standalone task. Tell us the approximate number of baskets and any wardrobe preferences.

These tasks may require different team members. Child supervision takes priority and must not be treated as an incidental extra during cleaning. We discuss the appropriate arrangement before confirming either service.

Yes. Include your date, approximate hours and suburb. The team must confirm availability and the right fit; an online request is not a confirmed babysitting booking.

No item should be removed or discarded without your agreement. We can help sort options and organise what you keep, but decisions about belongings remain yours.

Not necessarily. It is usually helpful to understand what you are keeping and how you use the space before buying storage. Discuss any purchases with the team first.

Tell us whether you need an individual walk. The walking arrangement, duration and suitability are confirmed with you before booking; group walks are not assumed.

You can request feeding and companionship visits. Share your suburb and dates, then discuss visit frequency, food instructions, access and emergency contacts with the team.

Yes. Include the tasks and deadlines so we can plan a sensible order and confirm what is possible. A collection with a fixed closing time may need to come before flexible jobs.

Purchase budgets, payment methods and reimbursement are agreed before any shopping takes place. Do not put card details or account passwords into the enquiry form.

You can request both, but they need a clear sequence. Packing usually needs to be completed in an area before a final clean. We agree the tasks, timing and appropriate team with you.

The services described here are practical property support. Full property management, tenancy administration and maintenance contracts are not included unless separately discussed and agreed.

Include your preferred access window in the enquiry. We review availability, security arrangements and the work required before agreeing a schedule.

You can enquire, but suitability and the required methods must be assessed first. We do not treat specialist environments as an ordinary office clean.

Only if oven cleaning is included in the agreed scope. Mention the appliance and its condition when enquiring so it can be considered in the quote.

That depends on the size, condition and requested detail. The team reviews your priorities before estimating time; a room count alone is not enough for a reliable duration.

That is the aim of regular support. Share your routines and priorities, and agree a simple list the helper can follow. Consistent staffing is subject to availability.

No. Housekeeping is about everyday household tasks, while a deep clean focuses on more detailed cleaning. You can ask for both to be included in a plan.

Yes, request organising alongside cleaning. Sorting food and arranging shelves require your preferences and enough time, so they should be included in the scope.

No. A seasonal reset can be requested whenever your home needs one, including before guests arrive or after a particularly busy period.

No. Bond decisions can involve the tenancy condition, damage and other matters beyond cleaning. We agree the cleaning tasks rather than promise an inspection outcome.

An empty property generally makes a final clean easier to plan. Tell us what will remain and when movers will finish so the schedule reflects actual access.

Tell us your preference and show an example when practical. A short handover helps make the finished drawers and towel shelves feel familiar.

Yes. We can consider a combined task list, with the amount of laundry and other priorities reflected in the agreed visit time.

The standard enquiry assumes you provide suitable clean linen. If you need another arrangement, discuss it before booking rather than assuming linen hire is included.

Yes. Request the bed change and any additional room cleaning or tidying together so the guest room is included in the agreed plan.

Your input is useful for decisions about keeping, donating and storing clothes. Once those decisions are clear, some organising tasks may be completed independently by agreement.

Yes, describe the space and the kind of sorting you want. Keep children’s identifying details out of the online enquiry; practical preferences can be discussed directly.

We can set items aside for you to review. Disposal decisions should be agreed with you; nothing is automatically thrown away just because we are organising.

Storage purchases are discussed separately. We can start with the containers and space you already have, then identify whether anything else would be useful.

Transport is not automatically part of packing or unpacking assistance. Tell us if you need it so the team can clarify what is possible and what needs another provider.

Choose the spaces you need immediately, such as the kitchen, beds and everyday clothing. We can use that order to guide the time allocated to your unpacking plan.

Include the exact departure and arrival times. The team must check availability and whether the scope can realistically fit that window before confirming.

Restocking can be included using supplies you provide. Purchasing replacements or managing stock levels needs a separate agreement.

Not necessarily. Some people need short visits while others need overnight presence. Tell us which you mean and we will discuss availability and scope.

You can request it together, but the animal’s routine, visit frequency and care needs must be agreed specifically rather than assumed.

Do not assume a boarding facility is included. This page is for dog-sitting enquiries; the location, supervision and any overnight arrangement need to be confirmed.

Describe the handling requirements directly with the team. We need to assess suitability before accepting the request and cannot promise that every situation can be accommodated.

Tell us the schedule you need. Visit frequency depends on availability and your pet’s requirements, and must be confirmed before you make arrangements around it.

Yes, the standard plan uses your pet’s usual food and supplies. Any purchase or collection needs to be agreed separately.

Agree whether substitutions are allowed and how you want to be contacted. A clear rule avoids purchases that do not suit your household.

You can enquire about collection. Provide the store, collection window and general details; any codes or sensitive information should be exchanged through an agreed direct channel.

Yes, discuss changes with the team. New tasks may affect the time, skills or quote, so they should be confirmed rather than added without notice.

Only within an arrangement agreed in advance. Purchase limits and payment methods need to be clear; an enquiry alone gives no spending authority.

It helps to agree which surfaces can be cleaned and which items must not be moved. Secure documents and personal items, then include the desk arrangement in your site checklist.

Yes, you can enquire for a small workspace. The quote reflects the site, tasks and frequency rather than assuming every office needs the same contract.

Tell us the site status. Ongoing work may make a final clean impractical or unsafe, and the team will need to agree the appropriate timing before accepting it.

No, it is not assumed. Waste removal, hazardous material handling and specialist equipment require separate arrangements.

Only when this is included in the scope. Food handling, emptying shelves and suitable products need to be discussed before fridge interiors are added.

Tell us which products you want used and any surfaces requiring care. Equipment and products are confirmed as part of the booking arrangements.

Do not assume it is. Describe any mould concern before booking so the team can distinguish ordinary cleaning from work requiring specialist assessment.

Yes, you can enquire about a focused bathroom clean. The team will discuss the number of rooms, condition, timing and scope before quoting.

Where practical, cleaning an empty property gives easier access. If that is not possible, we can discuss a staged plan around your furniture and unpacking priorities.

You can include this in the request. Keep the correct clean linen accessible and confirm that beds will be assembled before the agreed setup time.

Yes, tell us the number of rooms and beds. The time needed depends on whether they require cleaning, linen changes, tidying or all three.

Ask for errands to be included and agree the shopping list, budget and payment arrangement before any purchases are made.

Yes, explain which spaces need frequent attention and which are used less often. The team can consider that pattern when agreeing the checklist and timing.

You can ask for restocking from supplies you provide. Purchasing consumables or managing stock needs a separate arrangement.

Yes. A one-off request can be a useful way to discuss your priorities before deciding whether recurring support is suitable. Availability and scope still need confirmation.

We aim for continuity on regular visits, subject to availability and suitability. Any cover or change should be discussed with you.