What you share.
Our forms collect the name, email, phone number and request details you enter. A help request may include your suburb, service choices, preferred timing and household notes. Payment requests include an invoice or quote reference; they do not collect card information.
Why we collect it.
These details are used to record and respond to your enquiry, understand the help you need and discuss arrangements. App early-access details are used for the requested launch updates. Career enquiries are used to consider your interest in joining the team.
Keep sensitive details out of the form.
Please do not include card numbers, passwords, door codes or detailed medical records. Discuss any necessary access or care arrangements directly when your request is being planned.
Questions, access or corrections.
Use the contact page to ask about your details or request a correction or deletion. Include your enquiry reference if you have it, so the relevant record can be located.
Website operation.
Requests are saved in the website’s hosted database. The site and its hosting service process technical information needed to operate and secure it. The public website does not require an account or sign-in.